T&C – POST

T&C

Please read these terms and conditions before ordering. Contact us if you have any questions about our products, ordering from us or the delivery and returns policy at: Hello@PostGreenLanes.com or call us on 02033024885

This website is owned and operated by POST at 80 Green Lanes N16 9EJ 

Orders:

When you place an order with us you will receive a confirmation email to let you know that we have received your order. Please ensure you keep this email as we may need you to refer to it if there are any issues with your order. If you do not receive any email please let us know.

Delivery

Standard UK delivery is £4.95

We aim to deliver your parcel within 3 to 5 working days and work with Parcelforce & Royal Mail to send your delivery.

If your order is required urgently please contact us as soon as you have placed your order.  

Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any loss or inconvenience that may result from the delay.

Packaging:

We try to recycle packaging where we can

Returns: 

If you are not 100% satisfied with your purchase you can return any product for an exchange, credit note, or refund within 14 days of purchase with a valid receipt.  

Please note that we are unable to reimburse any postage costs for the delivery or return of the item.

All returned products must be in the same condition as when purchased and in the original packaging.

We are not able to refund or exchange certain items: Bath and body products & earrings.

SALE items are non-returnable.

Damages

If you have received a damaged or faulty item, please let us know as soon as possible via email and include your order number. We will then do our best to resolve the situation. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. If you would like a replacement, please let us know when you report the item as faulty. If we are unable to fulfil your request for a replacement we will be happy to refund you in full. All items returned as faulty will be inspected on receipt when we will decide whether to accept the item is faulty.

If an item is damaged in delivery we require a photo of the item plus further photographs of the inner and outer box they were delivered in.

Please check your order fully upon delivery. Any breakages or damaged items must be reported within 3 days. 

When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use registered post and retain the proof of postage as we may require signed proof of delivery. We can’t be held responsible for returned goods being lost or damaged in transit.